See your business through your customers’ eyes, then fix it.
Discover where leads slip through the cracks, identify operational gaps, and get a clear 30-day roadmap to improve customer experience, increase conversions, and reclaim lost opportunity.
Most Businesses Don’t Have a Revenue Problem. They Have a Consistency Problem.
Leads aren’t converting. Staff execution varies. Repeat customers aren’t consistent. Growth feels unpredictable.
Slow or inconsistent lead response
No standardized intake or sales process
Weak follow-up or retention systems
Opportunities for repeat business are missed
Revenue leaks happen in the gaps between customer experience and internal operations, gaps most owners can’t see.
We Step Into Your Business Like a Customer —
Then Rebuild It Like an Architect
Phase 1: Experience Immersion
We interact with your business exactly like a real customer would — online, by phone, and in person — documenting confusion, trust signals, and emotional impact.
Phase 2: Customer Journey Mapping
Map every touchpoint from Awareness → Inquiry → Evaluation → Purchase → Retention, identifying friction, drop-offs, and revenue leakage.
Phase 3: Operational Root Cause Analysis
Trace every experience issue back to workflow gaps, staff inconsistencies, missing systems, and unclear ownership.
Phase 4: Service Architecture Redesign
Receive a detailed plan with scorecard, revenue modeling, operational fixes, and a 90-day roadmap for predictable growth.
What You Walk Away With
Full Customer Journey Map
Experience Scorecard
Revenue Leakage Estimate
Operational Gap Analysis
90-Day Implementation Plan
This is not a theory. This is a clear roadmap that converts insight into action
and action into revenue.
Revenue Leaks Are Costing You More Than You Realize
Example:
“If your business generates $1M annually and even 5–10% of revenue is lost due to inconsistent customer experience, that’s $50K–$100K/year in missed revenue. This 30-day diagnostic uncovers those gaps and gives you a clear plan to fix them.”
30-Day Customer Experience & Service Architecture Diagnostic
Includes:
Full immersion review
Journey mapping
Revenue modeling
Operational redesign framework
Executive strategy session
Why This Approach Works
Most consultants improve marketing or operations separately.
Few connect customer experience with operational execution and revenue.
This diagnostic shows the gaps, quantifies the impact, and gives a clear plan for action.
Aligned experience and operations = higher conversion, better reviews, and predictable growth.